Shipping Information & Services


We will professionally pack and ship your order fast. We ship most orders the day that they are placed. In addition to our speed, we also offer a freight savings program that helps reduce your freight costs. We contract with several carriers to give you the best rates possible. We offer shipping to most destinations worldwide.


Freight Savings Program

We offer a freight allowance on orders of $150 or more that are shipped using standard service. Using our Freight Allowance Program, you can get your products delivered to your door for FREE!
Here is how it works: Order at least $150 of merchandise to be shipped using standard service. We will credit your order the actual freight charges (up to 10% of the value of the merchandise). If the freight is less than 10% of the merchandise, your order is shipped FREIGHT FREE!
For example, a $150.00 order will receive a $15.00 freight allowance. If the shipping charges exceed $15.00, the customer pays only the difference between the actual shipping charges and $15.00. In most cases, the freight allowance pays all your freight charges and your order is shipped FREIGHT FREE!


Will-Call

We have 20 warehouse/showroom locations available for our customers. You can come in and shop or place your order for will-call (pick-up) via phone, fax or by using our on-line website catalog. Click on the nearest location below to obtain store locations, hours of operation and driving directions.
Note: Will-call (pick-up) orders do not have a minimum purchase amount. But, if you wish to purchase less than $50 for will-call, you cannot use website ordering, but must call or fax your order to us.


Store Delivery

For the convenience of our customers, many of our locations have scheduled delivery routes established for delivery to local stores and flower shops in their local area. To setup this delivery option contact your local Floral Supply Syndicate location for availability and additional information.
Note: A minumum order of $50 is requiired for store delivery. We do not make residential deliveries.



Glass Shipping Information & Services

Note: Most glass items can only be shipped via truck. Due to breakage, they CANNOT be shipped via UPS or the U.S. Postal Service. If you have not ordered glass from us before or would like more information, please read the appropriate link below.

> Shipping Small Glass/Ceramic Items
> Shipping Within the Lower 48 States
> Shipping to Alaska
> Shipping to Hawaii, Guam and American Samoa
> Exporting to a International Countries


Shipping Small Glass/Ceramic Items

If you are ordering a small amount of glassware or ceramics along with non-glass items, we can inner-pack and ship the glassware and/or ceramics along with your order. It is our experience that the vast majority of these orders arrive safely. You assume all risk and if there is any damages, a damage claim can be filed with UPS or the Postal Service. Sometimes, the carrier will deny the claim and if that happens, no credit will be issued. If you would like to assume the risk, you must state "I ASSUME RISK" in the special instructions portion of your order when checking out. NOTE: We reserve the right to not ship items in this manner when we believe that the items will not arrive safely. In this case, using a trucking company may be an alternative.


Shipping Within the Lower 48 States

Due to their fragile nature, most glass items can only be shipped via truck. Trucking companies charge a minimum rate for orders up to 150 pounds. In addition, there is an extra fee added when delivering to a residential address. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. Please specify whether ship-to address is a commercial or residential address. To ensure that you are contacted immediately, please provide a fax number or daytime telephone number.


Shipping to Alaska

We offer barge service to several points within Alaska from our Seattle, Washington facility. For more information about barge shipments, please contact our Seattle facility directly via phone (800)669-6667 or e-mail the Seattle location from our contact page.


Shipping to Hawaii and Guam

Glass items can only be shipped via boat (no air or parcel post). Boats depart twice weekly to Hawaii and once a week to Guam. Please allow at least 5 working days for delivery to Hawaii (longer for outer islands) and 14 working days to Guam. Boat shipments are shipped FREIGHT COLLECT. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. To ensure that you are contacted immediately, please provide an email address, fax number or daytime telephone number.


Exporting to International Countries

In most cases we use the U.S. Postal Service for small to medium size orders (glass CANNOT be shipped via US Postal Service). For larger orders, we use a consolidator, which varies by country. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. To ensure that you are contacted immediately, please provide either a fax number or send us an e-mail message.



Close this window