Q. I have an order with glassware on it and I work out of my home. Which shipping method will be used?
A. It depends on the glassware. Some items, such as votive cups are small and can be shipped via UPS (at customer's risk), while other items must be shipped truck (common carrier). If the items must be shipped truck, they can be shipped to your home with an extra charge for residential delivery. This charge varies by carrier (approximately $65). Customers may choose to have their order delivered to a different (commercial) address to avoid these charges.
Q. How does shipping for Small Glass Items work?
A. If you are ordering a small amount of glassware along with non-glass items, we can inner-pack and ship the glassware along with your order. It is our experience that the vast majority of these orders arrive safely. You assume all risk and if there is any damages, a damage claim can be filed with UPS or the Postal Service. Sometimes, the carrier will deny the claim and if that happens, no credit will be issued. If you would like to assume the risk, you must state "I ASSUME RISK" in the special instructions portion of your order when checking out. NOTE: We reserve the right to not ship items in this manner when we believe that the items will not arrive safely. In this case, using a trucking company may be an alternative.
Q. How does shipping glass items within the Lower 48 States work?
A. Due to their fragile nature, most glass items can only be shipped via truck. Trucking companies charge a minimum rate for orders up to 150 pounds. In addition, there is an extra fee added when delivering to a residential address. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. Please specify whether ship-to address is a commercial or residential address. To ensure that you are contacted immediately, please provide a fax number or daytime telephone number.
Q. How does shipping glass items to Alaska work?
A. We offer barge service to several points within Alaska from our Seattle, Washington facility. For more information about barge shipments, please contact our Seattle facility directly via phone (800)669-6667 or e-mail the Seattle location from our contact page.
Q. Do you ship glass items to Hawaii and Guam?
A. Glass items can only be shipped via boat (no air or parcel post). Boats depart twice weekly to Hawaii and once a week to Guam. Please allow at least 5 working days for delivery to Hawaii (longer for outer islands) and 14 working days to Guam. Boat shipments are shipped FREIGHT COLLECT. We would be happy to provide an estimated freight quote. If you would like a quote, please indicate this in the special instructions portion of your order. To ensure that you are contacted immediately, please provide an email address, fax number or daytime telephone number.
Q. Do you ship glass items to international countries?
A. In most cases we use the U.S. Postal Service for international orders. Glass CANNOT be shipped via US Postal Service. If ordering glassware, please provide a freight forwarder in the US. If you would like a freight quote, please indicate this in the special instructions field on the checkout page. To ensure that you are contacted immediately, please provide either a fax number or send us an e-mail.